State Farm® Insurance Agent Chris Mathurin

"The team is nice, and I’m sure that based on the reviews below, many people have had a positive experience with this team. I cannot say the same. My previous experience with State Farm at the Matt Spence office was one of strong, quick communication and prudent review of any policy changes/changes in premium total. Unfortunately, my wife and I had to move offices due to distance, so we decided to find an office closer to home. That said, we’ve been with the Chris Mathurin team for around eight months, and the communication issues from this team ultimately have led us to end our time with this team. 1. We met with the team back in early summer of 2023, and we reviewed our policy and made sure that our information was correct. My wife and I were told that we would receive a follow up email, but we did not. I realized almost six months later that we did not receive this, and I had to email them to receive the follow up information. It seemed at the time to just be a coincidence, but we were still frustrated that the first point of contact resulted in failed communication. 2. After this point, our house premium went up by almost $30/month with no explanation. I emailed the office with the office email displayed on my State Farm account and requested to know why our policy premium increased drastically and why we were not notified. I did not hear back, but I waited a couple of weeks as again, my previous experience with State Farm was strong communication, so I gave them the benefit of the doubt. 3. I finally called the office, and I could not get a hold of an agent, but I was told some possible reasons my premium went up by the front desk. These reasons required further discussion/explanation with an agent, and I was told to forward my email that I had previously sent to a specified agent and verified that the spelling was correct. I was promised that I would receive an email back within a business day. That was on February 23rd; as of this writing on March 15th, I still have not heard back. This team seems to mean well, but I cannot in good faith say anything else positive about our experience nor would I recommend them to anybody in our area looking for a new agent."

"Chris Mathurin’s State Farm team is incredible!! I had the absolute pleasure of working with Sabrina, and she was super attentive and very fast in getting everything taken care of for me! She even went above and beyond, and directly reached out to people who were asking for certain paperwork that I myself was unsure of!! Thank you Sabrina!!"

"I'm so glad that I called Chris Mathurin's office! Spoke with Mike and he really did an amazying job. He helped me every step of the way answered all my questions and even saved me alot of money! I gave him my current policies (auto's/home) and asked for him to help me cut the costs and get the best bang for my buck. He was right on it responded fast and gave me peace of mind. Recommed them 100% Thanks Mike!"

"My husband and I relocated to the US from Europe for work and upon arriving we needed to purchase a vehicle asap. We were exhausted from the move, the journey and car shopping…to say the least. On our second day here, we found a car late in the evening. We were referred to State Farm by the car dealership, now I know why. I called Mike first thing the next morning and explained our circumstances, gave him all the required information and we were taken care of in less than an hour! It was so efficient, so thorough and professional. We will most certainly trust this agency with all our upcoming insurance needs. Thank you Mike!"

"I have known Mike for years and not only is he a great friend but a very good business professional. He guided us in the best coverage for our home and gave us great recommendations for our home and auto coverage. He’s always available for questions and timely in getting any answers! I highly recommend Chris Mathurin agency for your insurance needs to have an agent that has your back!"

"Had been with Allstate for over six years and was extremely happy with the company. Over the last two to three years they began raising my rates at each six month renewal, in spite of the fact that I had never filed a claim against them or even had a ticket. My first choice had been to return to State Farm but wss informed by a different State Farm office that they couldn't insure my manufactured home because it's over 25 years old. Being a retired USAF veteran I reached out to USAA and made arrangements to insure both house and home, saving nearly $100 a month. I was happy with that, even though the home owners insurance was weak. Ray from Chris' office reached out to me and informed me that State Farm could actually insure my home. I informed him that I had already made arrangements for insurance but wss willing to hear him out. His perseverance led me to change my mind and sigh with State Farm. The result was that insuring with State Farm saved me about $85 a month vs Allstate and provided a substantial protection upgrade vs the home owner's policy thru USAA. Most of all, unlike USAA, I have a local agent who I can meet with one on one if I have an issue. If not for his continued persistence I would not have signed with State Farm. Ray stuck with me, sought out answers to all my questions and provided insight to areas I was unaware of and showed a willingness to find answers to questions he couldn't answering instead of trying to gaslight me. Anyone who is dissatisfied with their current insurance should definitely consider speaking with Ray."

"Insurance can be confusing, but Sabrina made the process of comparing coverage between our former insurer and State Farm easy. Sabrina contacted me quickly after I emailed the agency asking for information. Our new policies are ready to go. Easy and professional!"